- All prices listed on our website are subject to change.
- All prices listed on our website include VAT.
ORDERS & FULFILMENT
- You may amend or cancel an order up to 2 working days before the delivery or collection date requested at the time of placing an order. To amend or cancel an order, please contact us as soon as possible.
- If for any reason we are unable to fulfil an order, or any part of an order, we will notify you as soon as possible and refund you accordingly – not exceeding the original order value.
DELIVERY & COLLECTION
- All products listed on our website are available for delivery or collection only.
- Available delivery areas for a particular product are clearly shown on our website.
- Orders placed for delivery outside of the available delivery areas may be cancelled by us.
- Order collection is available from our business premises by appointment only. Please contact us to arrange a suitable date and/or time for collection of an order.
- A suitable form of ID may be required when collecting an order.
- Should you require delivery or collection on the same day as placing an order, please contact us.
- Delivery or collection is not available on Sunday’s or public holidays, except during peak times such as Mother’s Day, Valentine’s Day or the Christmas period.
- We are only responsible for delivery to the address specified at the time of placing an order.
- In the case of delivery to an address where a third party is involved, such as an office, hospital, funeral director or any other business location, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery.
- We cannot accept responsibility if the intended recipient of an order has moved, or lives elsewhere, and the actual receiver refuses or fails to return the order.
- If the delivery driver is unable to find a suitable person to accept delivery of an order, the delivery driver will either deliver the order to a neighbour, leave it in a secure location or leave a card at the delivery address with details regarding how to re-arrange delivery or collection.
- If there are any difficulties in delivering an order, we reserve the right to contact the intended recipient using the recipient contact details specified at the time of placing an order.